103 Harold Street
Wantirna, VIC 3152

Telephone: 9800 2088
Facsimile: 9887 1191

HOURS

Monday to Friday 8 am – 9 pm
Saturday 8 am – 1 pm

Sunday 9 am – 1 pm

Public Holidays 9 am – 1 pm

 

  • COVID-19

Yes, we are open during the pandemic! We have made many modifications in our practice in an effort to minimise risk to our patients as well as our staff. Due to social distancing rules most patients will be asked to wait in their cars until their appointment time and everyone entering the clinic will be screened for fever, cough, sore throat or any other possibly infectious illness.

We are screening for Covid-19 but all screening is done in the carpark, or an isolated room so there is no risk of exposure to other patients. DO NOT simply arrive at the clinic unannounced, phone ahead so our Doctors and Nurses can wear the appropriate PPE protection.

Please ask us if you have any concerns.

 

*****   Due to Covid-19 Telehealth consultations are now available with all our Doctors   *****

                       Suitable for simple issues such as repeat prescriptions, results and referrals. 

                        Please note: it may be necessary on some occasions to follow up with a face to face consultation.

 

  • FLU VACCINATION

We are receiving small amounts of flu vaccine from the Government and ask patients to please be patient as we endeavour to allocate them as quickly as possible. The over 65 years vaccine has been in particularly high demand and we understand patients frustration at not being able to receive their flu vaccine immediately. Social distancing requirements are making it even more challenging to vaccinate our patients as we cannot have too many people in the clinic at one time. Sorry, we are not taking names at this time and simply ask patients to call every couple of days. Unfortunately we have no control over when they arrive or how many we receive.

 

  • APPOINTMENTS

Please ring 9800 2088 and our staff will assist you with an appointment.

Please request a longer appointment if required for multiple or complex issues.

Urgent medical problems will always be dealt with promptly.

 

  • FEES

Bulk-billing and Private billing available. Fees may apply after 6pm, weekends and Public Holidays.

Some doctors do not bulk-bill, or may only bulk bill Children, Pensioners and HCC holders. Please inquire when you book your appointment. Some procedures, dressings, vaccines and other items may also incur a separate fee. Please ask at reception for a full explanation in relation to our fees if required.

 

  • HOUSE CALLS

Home visits can be arranged.

 

  • AFTER-HOURS

When the surgery is closed, please ring 13 SICK (13 74 25) to arrange a doctor to visit you at home or you can visit the closest hospital Casualty Dept, or in an emergency call 000.

 

  • OUR PRACTICE

Our practice ensures the confidentiality of all patients personal health information according to the RACGP Code of Practice for the Management of Health Information in General Practice. Our patients can request a copy of their health information. Our privacy policy is displayed at Reception.

If you have complaints or suggestions, please do not hesitate to speak to your doctor or a staff member. Unresolved situations can be referred to the Health Complaints Commissioner, Telephone 1300 582 113.

 

  • LANGUAGE AND INTERPRETER SERVICES

If English is not your preferred language or you are deaf, you may require an interpreter. Please advise the receptionist at the time of making your appointment if an interpreter is required, your preferred language and dialect, or for deaf patients whether an Auslan sign interpreter is required.

 

  • YOUR CULTURAL IDENTITY

We encourage patients to identify their cultural status to us so that we can do our best to offer any specialised services available. Advising your doctor of your cultural background may have a positive impact on your medical care.

 

  • REMINDER SYSTEM

The practice is committed to preventative care. We ask your permission for you to be included in our reminder system. As part of this reminder system, you may receive reminders for pap smears, immunisations, and health assessments if they are recommended by your doctor. If you do not want to be part of this system, please advise the doctor or the receptionist.

 

  • SMS REMINDERS

Our practice software may send out automatic SMS text reminder messages to patient’s mobile phones the day before a scheduled appointment. If you do not want to be part of this system, please advise our receptionists to opt out at any time.

 

  • TEST RESULTS

It is our policy for patients to make an appointment to see a doctor for the results of tests. Results are not provided by phone. Most tests are available within two to five working days, unless advised otherwise.

 

  • COMMUNICATION POLICY

You can contact your doctor by telephone during surgery hours. Emergency calls will be dealt with immediately. Some doctors prefer not to be interrupted during consultations and the receptionist will take a message from you and relay them to your doctor when they are available. Contact by email is not available.

 

  • SERVICES AVAILABLE

  • Check-ups
  • Family planning, Pap smears
  • Pregnancy tests, Ante-natal care
  • ECG: heart check
  • Nutritional Advice
  • Travel Vaccinations
  • Baby/Children Immunisations
  • Adult Immunisations
  • Skin Checks
  • Minor surgery
  • Liquid nitrogen ‘freezing’ therapy
  • On-site Pathology – bulk-billing

 

  • SMOKING POLICY

This practice has a no smoking policy.

 

 

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